Effective Date: May 9, 2026
At Ridge Flame, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Window
You may request a return within 30 calendar days from the date of delivery.
After 30 days, we are unable to accept returns or issue refunds.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Be in new and unused condition
- Be in original packaging
- Include all original parts, accessories, manuals, and documentation
- Not be installed, assembled, or modified
- Be accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items are not eligible for return:
- Items that have been installed, used, or altered
- Custom-made, special-order, or made-to-order products
- Clearance or final sale items (if applicable)
How to Start a Return
To initiate a return request, please contact us at:
Email: sales@ridgeflame.com
Please include your order number and reason for return.
⚠️ Important: Do not send items back without receiving prior authorization. Once approved, we will provide return instructions and the correct return address.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Restocking Fee
Approved returns may be subject to a restocking fee of up to 25%, depending on the product type and supplier conditions.
Any applicable fee will be clearly communicated and deducted from your refund.
Refunds
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5 business days.
Please note that your bank or credit card provider may require additional time to complete the refund process.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
sales@ridgeflame.com
Please include clear photos of the product and packaging.
We will review the issue and provide an appropriate resolution, which may include a replacement, repair, or refund.
Exchanges
We do not offer direct exchanges.
To replace an item, please return the original product (if eligible) and place a new order.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Ridge Flame
7945 Highland Bluff NE
Atlanta, GA 30328
United States
Email: sales@ridgeflame.com
Phone: (866) 406-6041
Website: https://ridgeflame.com/pages/contact
Customer support is available Monday–Friday, 9:00 AM – 5:00 PM (EST).
