About Us

Ridge Flame is your trusted destination for premium fireplaces, stoves, and home heating solutions. We proudly offer products from leading manufacturers, all backed by full manufacturer warranties, while delivering competitive pricing, dependable customer support, and a seamless online shopping experience from start to finish.


Our Business

Ridge Flame operates from Atlanta, Georgia, United States, and serves customers nationwide. We work with established manufacturers and authorized distribution partners to source and deliver products efficiently across the United States.

All orders are processed and shipped within the U.S. using trusted carriers such as FedEx, UPS, and reliable freight services, depending on product size and shipping requirements. Larger items may require scheduled freight delivery to ensure safe handling.


Our Commitment

Our focus is on providing:

  • Accurate product information
  • Transparent order processing
  • Reliable shipping and delivery
  • Responsive customer support

We continuously work to improve our product selection and service quality to better serve homeowners, contractors, and businesses.


Customer Support

If you have questions about a product, need assistance with an order, or want help with availability, our support team is here to help.

You can contact us via our Contact Us page by email, phone, or live chat.

Ridge Flame

7945 Highland Bluff NE
Atlanta, GA 30328
United States

Email: sales@ridgeflame.com
Phone: (866) 406-6041

Website: https://ridgeflame.com/pages/contact

Customer support is available Monday–Friday, 9:00 AM – 5:00 PM (EST).

Ridge Flame vs. Other Retailers

Not all fireplace retailers are the same. Here’s what makes the difference.

🔥 Ridge Flame
Others
Pre & Post Purchase Support
From product selection to installation guidance
× Limited support after checkout
Fireplace Experts
Real fireplace specialists.
× Generic customer service representatives
Best Price Guarantee
110% Best Price Guarantee
× Standard retail pricing
Authorized Dealer
Full manufacturer warranty included
× Risk of reduced warranty coverage
Fast Response Times
Phone, email & live chat support
× Delayed responses and limited availability
Free Shipping
Free shipping on all orders
× Additional shipping charges may apply
No Sales Tax
Save hundreds with no sales tax on all orders
× Sales tax may apply at checkout
Customer First Approach
Personalized recommendations for your project
× One-size-fits-all service