Effective Date: May 09, 2026
This Privacy Policy describes how Ridge Flame (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages or products you view
- Referral sources (such as search engines)
- Interaction data with our website
We refer to this information as “Device Information.”
We collect Device Information using technologies such as:
- Cookies (small data files stored on your device)
- Log files (which track actions occurring on the site including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps)
- Web beacons, tags, and pixels (electronic files used to record information about how you browse the website)
When you make or attempt to make a purchase through our website, we collect certain information, including:
- Name
- Billing address
- Shipping address
- Payment information (processed securely through third-party providers)
- Email address
- Phone number
We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide invoices, shipping confirmations, and order updates
- Communicate with you regarding purchases, inquiries, or customer support requests
- Screen orders for potential fraud or security risks
- Improve our website, products, services, and user experience
- Personalize content and advertisements
- Send marketing or promotional communications if you have opted in
Sharing Your Personal Information
We share your Personal Information with trusted third-party service providers only as necessary to operate our business, including:
- Shopify (e-commerce platform)
- Payment processors (to securely process transactions)
- Shipping and fulfillment providers
- Analytics providers such as Google Analytics
- Advertising platforms such as Google Ads and Meta Ads
These third parties are authorized to use your information only as necessary to provide services to us.
We may also disclose your information:
- To comply with applicable laws and regulations
- To respond to lawful requests such as subpoenas or court orders
- To protect our rights, property, security, or customers
Cookies and Advertising
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support advertising and remarketing campaigns.
Third-party vendors, including Google, may use cookies to serve ads based on your previous visits to our website.
You can manage or disable cookies through your browser settings.
You can also opt out of personalized advertising by visiting:
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL encryption and secure payment processing through trusted third-party providers.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Request access to the personal information we collect
- Request correction of inaccurate information
- Request deletion of your personal information
- Request information about how your data is used
- Opt out of the sale or sharing of personal information
Ridge Flame does not sell personal information.
To exercise your rights, contact us using the information below.
European Economic Area (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Request data portability
Your information may be transferred outside of Europe, including to the United States and other countries where our service providers operate.
Data Retention
We retain Order Information for our business records unless and until you request deletion, or as otherwise required by applicable law.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Ridge Flame
7945 Highland Bluff NE
Atlanta, GA 30328
United States
Email: sales@ridgeflame.com
Phone: (866) 406-6041
Website: https://ridgeflame.com/pages/contact
Customer support is available Monday–Friday, 9:00 AM – 5:00 PM (EST).
