Ridge Flame operates from Atlanta, Georgia, United States, and serves customers nationwide. We work with established manufacturers and authorized distribution partners to source and deliver products efficiently across the United States.

Please don’t hesitate to contact us if you have any questions. Our team is always happy to assist you.

You can reach us through the following methods:

• Phone (Call or Text): (866) 406-6041
• Email: sales@ridgeflame.com
• Live Chat: Click the “Chat with us” button on our website

You may also fill out the contact form on this page, and we will respond as soon as possible.

Customer Support Hours

We are available:

Monday – Friday: 9:00 AM – 5:00 PM (EST)

If we are not available at the moment, please leave a message or submit a form, and we will respond within 24–48 business hours.

Mailing Address

If you need to contact us by mail, please use the address below:

Ridge Flame

7945 Highland Bluff NE
Atlanta, GA 30328
United States

Additional Information

We are committed to providing timely and helpful support for all product, order, and service-related inquiries.

We look forward to assisting you in finding your ideal fireplace.