Terms & Conditions
Effective Date: May 9, 2026
This website is owned and operated by Ridge Flame. Ridge Flame operates as an online retailer of fireplaces, heating products, and related accessories. Throughout the site, the terms “we”, “us” and “our” refer to Ridge Flame. By accessing or using our website, you agree to be bound by these Terms & Conditions.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, conditions, and policies referenced herein.
If you do not agree to all terms, you may not access the website or use our services.
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose and must not violate any laws in your jurisdiction.
Any breach of these Terms may result in termination of your access to our Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
We take reasonable measures to ensure secure transactions. Payment information is always encrypted during transmission.
3. Accuracy of Information
We are not responsible if information on this site is not accurate, complete, or current. All content is provided for general information purposes only.
We reserve the right to modify content at any time without obligation to update it.
4. Products & Pricing
Prices and product availability are subject to change without notice.
We reserve the right to:
- Modify or discontinue products at any time
- Limit quantities per order or customer
- Refuse or cancel any order
Product descriptions and pricing are provided as accurately as possible but may occasionally contain errors.
5. Orders & Billing Information
We reserve the right to refuse or cancel any order at our discretion.
You agree to provide current, complete, and accurate billing and account information for all purchases.
If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.
6. Shipping & Delivery
Shipping is governed by our Shipping Policy. Delivery timelines are estimates and may vary due to carrier delays, weather, or product availability.
We strive to provide reliable shipping services but do not guarantee exact delivery dates.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy. Please review that policy for full details regarding eligibility, timeframes, and conditions.
8. Third-Party Services
We may use third-party tools, payment providers, and services. We are not responsible for their content, performance, or policies.
Use of third-party services is at your own risk.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
10. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
11. Errors & Omissions
Occasionally there may be errors in product descriptions, pricing, availability, or shipping information.
We reserve the right to correct any errors and to cancel or update orders if any information is inaccurate.
12. Prohibited Uses
You are prohibited from using the site or its content for:
- Any unlawful purpose
- Violating laws or regulations
- Transmitting harmful code or malware
- Collecting personal information of others
- Spamming, phishing, or scraping
- Any activity that disrupts website security or functionality
We reserve the right to terminate access for violations of these rules.
13. Disclaimer of Warranties & Limitation of Liability
We strive to provide reliable service but do not guarantee uninterrupted or error-free access.
All products and services are provided “as is” and “as available” without warranties of any kind.
Ridge Flame shall not be liable for any damages arising from the use of our website or products, except where required by law.
14. Indemnification
You agree to indemnify and hold harmless Ridge Flame and its employees, partners, and affiliates from any claims arising from your violation of these Terms or applicable laws.
15. Severability
If any part of these Terms is found to be unenforceable, the remaining provisions will remain valid and enforceable.
16. Termination
We may terminate or suspend access to our services at any time if we believe you have violated these Terms.
17. Entire Agreement
These Terms, along with our policies (Privacy, Shipping, Returns), constitute the full agreement between you and Ridge Flame regarding use of the website.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Georgia, United States.
19. Changes to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to review this page periodically.
Continued use of the website means you accept any updates.
20. Contact Information
If you have any questions about these Terms, please contact us:
Ridge Flame
7945 Highland Bluff NE
Atlanta, GA 30328
United States
Email: sales@ridgeflame.com
Phone: (866) 406-6041
Website: https://ridgeflame.com/pages/contact
Customer support is available Monday–Friday, 9:00 AM – 5:00 PM (EST).